Customer care service week at the heating business
The heating technician did the inspection, took us through the electric heater catalog and what we’d get from each option, and scheduled installation as soon as we decided
The local heating business had a new approach to Customer service week. While they still managed to make every HVAC professional who works for them feel appreciated, they also organized multiple opportunities for their customers. I like a good deal; you’ll find me at every spot offering discounts or services that I’d otherwise pay a lot for. For that week, they opened the business to customers for free consultations at the store and home visits. I was looking to buy an electric heat pump for my client’s home since I run a home improvement business. Of all the renovations they were doing for their home, a new heating device topped the list of their priorities regardless of the cost. I had promised to save them as much money as possible, and I knew any deals from the HVAC supplier would do just that. Whatever I needed to be done was beyond my capacity, which is why I wanted to consult an HVAC serviceman. But to do that, I’d need to interact with them before settling on one. The free in-home visit would cover an inspection of the current heater. My clients wanted an electric heating system based on reviews from friends who’d already made the transition but hadn’t consulted an expert. Their older heating equipment was also on its deathbed based on the number of heater maintenance calls they’d had to make over a short time, especially during the winter when they needed it most. The heating technician did the inspection, took us through the electric heater catalog and what we’d get from each option, and scheduled installation as soon as we decided. He did much more by sharing energy-saving tips, especially those related to investing in quality hardware for the system, such as a HEPA filter and a wireless thermostat.